@CCTVOrGrandma Hi, The Tapo C200 uses data when it's activated but not recording for motion detection, for example, it needs to sync time and date with the NTP server via the internet, and it...

@Tapo_C200 Hi, You can refer to 'Step 1 >>Option 2: Visit our official site and log in your account to start' in the link below to subscribe to the Tapo Care service and check if you can subscribe to...

@Lapa935 Hi, Thank you for the case report. For this issue, please help confirm the following information for further analysis. 1. Please check if the motion detection feature on the Tapo C100 is...

@kenalkp Hi, Thank you for the case report. Please ensure your Tapo app is the latest one, try to watch the camera via the Tapo app on a different phone, and check if the Detected Events appear on...

@shelly0 Hi, You can refer to the link below to troubleshoot if the Motion Detection feature on the Tapo Camera is not working. Motion Detection Is Not Working On TP-Link Camera If the problem...

@SimonTheGreat Hi, Thanks for the case report. For further analysis, can you share a video or picture that shows the pixelation issue with me? And please send me a picture showing where your camera...