@Gabs888 Hi, From your description, it seems you have logged in to the Tapo app on your new phone with a new TP-Link ID, but your camera is bound to an old TP-Link ID. If you still remember the old...

@FOR22A Hi, Please help collect the following information for this issue. 1. Please send me a picture of the Live View page of the Tapo C420. 2. Please send me a video that shows there is no crossing...

@AayushRai Hi, Thank you for the case report. You can refer to the link below to troubleshoot if you fail to set up the camera. What should I do if I fail to configure Tapo Camera? If the problem...

@Csabavass Hi, Your problem may be related to the Home/Away mode settings on the Tapo app for your camera. Please help confirm the following information for further analysis. 1. What's the MAC...

@Super_Genius Hi, Generally, when the Tapo app is running in the background of your phone and when someone presses the Tapo doorbell, you will receive a voice call notification the same as the...

@Babbo_92y Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can come...