@jaybiz3 Hi, Thank you for the case report, and please help confirm the following information for further analysis. 1. Is the video recorded on the Tapo app? 2. If you turn off the microphone on the...

@Locki3 Hi, The Tapo camera supports up to 2 simultaneous video streams at high quality. In this case, please check if you have two devices streaming the camera at high quality via the Tapo app or...

@Gunnersboy Hi, Thank you very much for your feedback. While we don't have any specific details that I can share about if this feature can come to the product or when it might, I'll log the feature...

@Mat93 Hi, You understand correctly that your cameras update to different versions because the new firmware is released gradually. For the Tapo C310 V2, the FW 1.3.3 is fully rolled out, but the FW...

@Krlos Hi, We have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@AbdullahAlqarni Hi, Generally, we will release the firmware for the Kasa smart devices via the cloud server, and you can update the firmware of the smart device via the Kasa app. Below is the...