@steve_p111 Hi, You can try the following steps and check if they help. 1. Please press the reset button on the camera for 10 seconds to perform a factory reset. Wait for two minutes until the camera...

@4zaihalo Hi, Thank you very much for your feedback on optimizing the Tapo C840 notification function. We value your feedback highly and will record it and forward it to the relevant department for...

@th255 Hi, It should be that the camera does not support the detection tag feature if you do not see it in the Tapo app > your camera's live view page. Usually, the size of the 'invisible box' and...

@tom-r Thank you for sharing your experience

@Victor1103 Hi, 1. What's the microSD card's model number and capacity you used to replace the original Kingston SD card on the Tapo C510W? 2. Have you tried removing and reinserting the SD card from...

@Samo Hi, We have not received any notifications or feedback regarding any abnormalities in our cloud server recently, and I believe it is functioning normally. If your automation entry is working...