Hello @Mibo80 Thank you very much for providing the case details, from the pictures, the speed does not seem to be right and may need to escalate your case, sorry to hear about the return. If you...

@Sgiallo Thank you very much for your patience, I escalated your case to the engineer who should be able to unbind the device from the old account TKID221132581, here is the support email please...

Hi @Mushy We replied on your new post here. If any users experience similar concern, please Start a New Thread for your Tapo cameras with the case details, thank you.

Hello @Mushy The Camera local only can be due to the router Firewall or even the firewall from modem/ISP side. Or in some other cases , the camera is online but becomes on certain mobile phone. 1....

@Some1Tall Thank you ! Feel free to let the community for any observations~

Hello @NCTexan Thank you very much for sharing the update, glad to know your devices has been worked now.