@Tapo_User1 Hi, You can refer to the instructions in this thread for troubleshooting, and contact the forum support team via email if needed. Best Regards

@Jayru Hi, I have pushed new firmware to your camera. Please update it via the Tapo app and check if it helps. Do you have a Tapo H500 in your network? Are the Tapo C560WS stored video recordings on...

@mangaTom19 Hi, I have pushed new firmware to your camera. Please update it via the Tapo app and check if it helps. Before the Upgrade: (1) Please be sure you have read the Beta Test Agreement before...

@Ricky666 Hi, Usually, after you notice the video quality drops after Google Home or Alexa runs a query, you can send the app log to the tech team via email. I see you have already sent the app log...

@tandy1972 Hi, What do you mean by saying "with Tapo app under Me > Device Sharing was next to the camera and did not make a call"? Are you referring to your camera being shared with other accounts,...

@Ricky666 Hi, I reviewed our technical team's email content and believe they understand your current inquiry. They provided you with the Kasa debug app (Kasa trial app), which can be installed on an...