@Sophie1989 Hi, Do you mean the camera will alarm when the Alarm feature is disabled in the Tapo app, or that the Alarm feature will turn on automatically after you turn it off, and then the camera...

@Suvendu_plb Hi, Please confirm the following information for the reported phenomenon. 1. What's your camera's firmware and hardware version? 2. What's the model number and capacity of your SD card?...

@TapoC520 Hi, You can continue watching the camera's live feed, but only record detection video clips on the SD card. Below are the instructions to store video clips on the SD card. How can I store...

@Mish-2023 Hi, When you say "camera keeps turning itself on," do you mean it automatically exits the privacy mode? Usually, you can exit the privacy mode by the following methods. 1. Exit the privacy...

@KunoBaby Hi, For the reported detection phenomenon, please confirm the following information for further analysis. 1. On the Tapo app > C120's Device Settings > Detection page, please send me the...

@LcBVK @Gii Hi, Thank you very much for the MAC address provided via a private message. I have confirmed with the relevant team that your Tapo C100 V1 firmware version 1.0.17 Build 201030 Rel.50426n...