@DiegoLeite Hi, You can refer to the following instructions to troubleshoot if you fail to set up the camera. What should I do if I fail to configure Tapo Camera? If the same phenomenon persists,...

@arfawkes Hi, If you want to set up the Tapo C560WS in the Tapo app that used to control the Tapo C310, please open the Tapo app, tap the "+" icon in the top right corner to add the new Tapo C560WS....

@Schif01 Hi, Typically, the Tapo camera will connect to the internet and our cloud server after configuring it successfully in the Tapo app, and then you can control it remotely through our cloud...

@Tapo-007 Hi, You can refer to the following instructions to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? Please...

@Anric Hi, Thank you very much for your feedback. I'll log your usage scenario and request, then forward them to the relevant team for evaluation. I moved this conversation into the 'Feature Request...

@Satish_Kumar Hi, You can refer to the following instructions to troubleshoot if your camera can't detect the SD card. What should I do if the SD card cannot be formatted/recognized? If the same...