@Scratchen Hi, I do not have specific information on why it's unable to zoom in on cloud video clips. As a feature request, it's recommended to vote and comment on the thread "Cannot zoom on Tapo...

@Coffee33 Hi, Thank you for your tests and patience. By the way, if the Alarm feature is enabled, does the camera alarm when it detects events? Best Regards

@SecCamFan Got it~ Please feel free to reply if you have other concerns.

@darthrevan Hi, On your camera's Device Settings > Network Connection page, please check if your camera is connected to your router's Wi-Fi or the hub. Then, follow the instructions in the thread...

@Karim_Kamel Hi, would you please send me (@Solla-topee) the camera's MAC address via a private message?

@Thanhtran209 Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards