@EMM Hi, Typically, if you follow the instructions in the QIG to mount the camera, it won't fall to the ground. You may contact your retailer or the local support team with the pictures of the camera...

@Tjca40 Hi, This phenomenon is resolved in the firmware version 1.3.8, which is being released. Please update to this firmware version if you received the firmware update notice in the Tapo app. Best...

@AVNISH Hi, A new firmware has been pushed to your camera. Please update it in the Tapo app and check if the Call feature will have a louder volume. Best Regards

@PaRi53

@Satomik Hi, You can refer to the following instructions to troubleshoot the reported phenomenon. What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking...

@Outdoor_Pan_Tap Hi, You can refer to the following instructions to set up your camera. How to set up the Tapo camera Please refer to the following instructions to troubleshoot if you fail to set up...