@DavidDDDDD Hi, Please confirm the following information in your case. 1) Please describe your network diagram, such as internet cable -- wireless router ))) ((( Tapo D225, phones, etc. 2) Please...

@ToeBlister Hi, On the camera's Device Settings > Reboot Camera page, please enable the Auto Reboot feature and check if it helps. If the offline behavior occurs again, you can press and hold the...

@Lalbcid Hi, You can try to establish an RTSP/Onvif connection with the Tapo camera on a PC using VLC/Agent DVR software, and then check if the camera displays the correct date and time. If yes, it's...

@Neil_2025_ Hi, For the reported phenomenon, it's important to understand the wake-up mechanism of the Tapo battery-powered camera. The camera wakes up by its PIR sensor in most cases, which detects...

@Annepackard Hi, If you can't load the camera's live feed in the Tapo app, please refer to the following instructions to troubleshoot. What should I do if I can't view the Tapo camera? If you...

@pedroabs Hi, You can refer to the following instructions to troubleshoot if you are unable to control your camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? If the...