@RobH-NL Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. After you receive the email, you can send the camera log to...

@TrishaM Hi, If you also have a Kasa camera and want to receive camera notifications from the Kasa app only, rather than the Tapo app, you can go to the Tapo app > Me > Notifications > Management...

@Johnny23R I'm glad to hear that the suggestion is helpful for you.

@redozer Hi, Thank you for the video provided. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. After you receive the...

@Johnny23R Hi, In your situation, it's unable to remove the KC200 only from the Tapo app. Usually, removing a device from the Tapo app means factory resetting the device, and it will also be removed...

This article applies to: All Tapo cameras Phenomenon description: When downloading a video clip from the SD card in the Tapo app > camera’s Playback > SD card page, the prompt “Unable to download...