@bortron Hi, Please pay attention to the Tapo C320WS's hardware version. Currently, only the Tapo C320WS V2 supports working with the Tapo hub. Tapo Smart Hub Compatible Camera List Below are the...

@balkris Hi, Confirm one more information: Are all the videos you provided recorded by different Tapo C120 V1? If other camera models record videos, please provide the camera model number, hardware,...

@djxplor Hi, Usually, if you have enabled Motion and Person Detection, set detection zones for them, and activated Notification and Detection Recording features on the Tapo camera, you will receive...

@Macgeek Hi, Port 554 is the service port for the RTSP protocol, and it's always open. Typically, you can refer to the following instructions to set up the RTSP stream. How to view Tapo camera on...

@tapo_hu Hi, Thank you very much for your feedback here. For the requested feature, we suggest voting and leaving your comments on the thread "Rich notifications with snapshots (camera): Free for...

@rimck Hi, If the same behavior occurs after installing the Tapo debug app, please follow the steps below to export the app log for further analysis. 1. Use the Tapo debug app to try to reproduce the...