@Sanjeevchavan Hi, The Rich Notification feature is available only after you subscribe to the Tapo Care service; it's not available after inserting a microSD card into the camera and enabling local...

@ymm1998 Hi, 1. Please test if the same phenomenon occurs when you select Infrared mode rather than Smart mode. 2. We suggest following the instructions below to collect the camera log for further...

@Jock1957-_ Hi, 1. On the camera's Live View > Playback & Download > Playback > Cloud icon page, you can see the detection video clips stored on our cloud server. If you want to watch the previous...

@balkris Hi, We would appreciate it if you could send us other videos to compare. You can send me (@Solla-topee) the link to the video via a private message. Best Regards

@Marcimarc Glad to hear that your case is resolved.

@FernandoNn