@Davidutzu_24 Hi, Thank you for providing the detailed information and usage scenarios. I'll log them and forward them to the relevant team for evaluation, and we will keep improving our product....

@SvenjaNDS Hi, Glad to hear your case is resolved now. Thank you for your feedback about our customer service. I'll forward it to the relevant team to keep improving our service. Best Regards

@TuiHill Hi, You can set the new router's Wi-Fi name, password, and security type the same as the old router. Then, turn off the old router, reboot the camera, and check if it will connect to the new...

@PatriciaC200 Hi, You can try the following steps to troubleshoot if you fail to set up your camera. 1. Please press the reset button for 10 seconds on the camera to perform a factory reset. Wait for...

@JBB0906 Hi, Typically, you can only log into a Tapo app with a TP-Link account, and you cannot change the email address of a TP-Link account. If you want to manage your Tapo devices with another...

@Gadgetman1943 Hi, The Tapo app (v3.13.503) currently requires iOS 12.0 or later. While it might be possible to find older versions of the app, Apple's App Store typically only provides the most...