@D2BE Hi, Please confirm the following information for further assistance. 1. What's the model number and hardware version of your camera? 2. What's the LED status on the camera? 3. Which step are...

@Fidee Hi, It's suggested to reproduce the reported phenomenon and collect the video and camera log for further analysis. Below are the steps to collect the camera log and video. 1. On the Tapo app >...

@Radioham Hi, You can refer to the solution here. Best Regards

@kiskakas Hi, On the Tapo C510W, if the spotlight turns on constantly for some time when the camera detects events, please confirm the following information. 1. Does the Tapo C510W work in the Day or...

@EmCee123 Hi, Glad to hear your case is resolved. The instructions below may help others who have the same concerns. Why can't I see the video recordings saved on the Tapo Camera microSD card before...

@RyanHD Hi, The Rx/Tx rate refers to the negotiated speed between the camera and the router, reflecting the physical connection speed between them rather than the camera's internet speed. Generally...