@Abdonor Hi, Please confirm the following information for further analysis. 1. What are the camera's firmware and hardware versions? 2. Are the video recordings stored on our cloud server or the SD...

@KaushikSA Hi, It's recommended to refer to the thread below to send an email to support.forum@tp-link.com with the requested information for further analysis. What to do if the Tapo Pan/Tilt camera...

@Gabi0622 Hi, Please confirm the following information for further analysis. 1. What's your camera's model number, firmware, and hardware version? 2. What's your router's model number? Do you have...

@Rahil16 Hi, If you fail to configure the camera after a factory reset, you can refer to the instructions below to troubleshoot. What should I do if I fail to configure Tapo Camera? If the same...

@DirtyLilMonkey Hi, For example, if you have a camera in your living room and do not want to be monitored or recorded by the camera, then you can enable Privacy Mode on the camera. It will prevent...

@sivajeeranjith Hi, You can try the following steps for the reported phenomenon. 1. Please turn off the camera, and power it on with the original power adapter that comes with the camera in the...