@frederikk Hi, You may try the following steps and check if they will help. 1. Configure the Detection feature as per your needs. 2. Schedule the notification settings rather than schedule on/off the...

SugarBaby wrote @Solla-topee I can confirm that recording FPS is dropping to 10fps when camera is moving, auto tracking/pan tilting. @SugarBaby Hi, This adjustment is made to optimize the camera's...

@Pablo_Argentino Hi, If the camera displays as offline in the Tapo app when your phone is using mobile data, you can follow the instructions below to troubleshoot. What to do if I can't control my...

@SteFun Hi, 1. Since the new official firmware is rolled out gradually, it's usual to see that the new firmware info is published on our official website, but you haven't received the new firmware on...

@JuhaKK Hi, Please confirm the following information for the reported phenomenon. 1. Are the video recordings stored on the SD card inserted into the camera or our cloud server? 2. Please ensure the...

@Pseudomizer Hi, As you can see in "Frequently Asked Questions > Q5" of the following instructions. The ONVIF standard includes multiple profiles, and the Tapo Camera only supports Profile S. This...