@Gopesh_Goyal @Fleet Hi, Please confirm more detailed information about the reported issue for further analysis. 1. What are the Tapo C520WS's firmware and hardware versions? 2. Why is there a power...

@lorenzphil Hi, We do not have information about when the new official firmware will be released. It's recommended to pay attention to the firmware release notes of the Tapo C520WS on our official...

@Chiru5885 Hi, If an SD card is inserted into your camera, please refer to the instructions below to collect the camera log for further analysis. How to get the log of Tapo Camera Your cameras Tapo...

@Antswitha4 Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@jakas Hi, Thank you for your feedback. You may vote and leave your usage scenario here for evaluation. Best Regards

@ws11 Hi, If your camera keeps going offline, please refer to the instructions below to troubleshoot. What should I do if my Tapo smart device keeps losing connection or going Offline? If the videos...