@Tapooo2 Hi, When you press the reset button for 10 seconds to factory reset the camera, what changes in the LED status? After you reset the camera, if it has a flashing red and green light but all...

@Antswitha4 Hi, Thank you for the information. In this situation, please refer to the instructions below to collect the camera log and send it to us for further analysis. How to get the log of Tapo...

@Aksbir Hi, You can refer to this post to troubleshoot. Best Regards

@Nerdelkin Hi, 1. If the cameras perform better when connected to the IoT network, it's recommended that they keep the connection for better performance. If the Tapo C520WS can connect to the 2.4G...

@Rhyso Hi, Typically, when the Tapo camera works in the Night mode, if you have selected the Smart mode in the Tapo app > Camera's Device Settings > Video & Display >Night Mode settings, the...

@Kevvy-70 Hi, Every Tapo Camera is eligible for a one-time free trial of the Tapo Care services. The Free trial period is 30 days for each camera since you enabled it on the Tapo App. If your camera...