@sjsjdevyun Hi， You can refer to the following instructions to configure the camera settings and your router. How to View Your Tapo Camera Remotely via RTSP/ONVIF Usually, it's no problem to set the...

@wibbler Hi， It's hard to say what causes this issue based on the information we currently have. If the problem occurs, please feel free to reply to me and list the troubleshooting steps you take for...

@Larry94 Hi， 1. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. 2. To further analyze the issue, please refer to the...

@Hiasl Hi, Regarding the reported issue, we suggest referring to the solution in the following thread to try to solve the issue. [C200 V5 1.2.2][C310 V2 1.4.2] Day/Night Mode Auto Switching Failure...

@NorwayNoggy Hi, You can follow the instructions below to troubleshoot the issue of failing to remote control the camera. What to do if I can't control my Tapo cameras on the Tapo app? If you have a...

@memphisbm Hi, We need more information about the reported issue. Please confirm: 1. What are the model number and OS version of your phone? 2. Is a microSD card inserted into the camera? 3. How do...