@crossmr Hi, For the reported issue, please refer to the instructions here. You can upload the video to your cloud server(such as Google Drive), generate a link to download it, and send...

@MartinKirk Hi, The latest official firmware(1.3.5 Build 250522) may help you in this situation, and it's being released gradually now. We suggest waiting patiently for the new firmware, updating it...

@wbarber69 Hi, Please confirm the following information for the reported issue. 1. What are the firmware and hardware versions of your TCB72? 2. Is the camera connected to a third-party app via...

@Dr-hope Hi, Thank you for your support of our cameras, and hope you can enjoy your new cameras. Best Regards

@wbarber69 Hi, I have confirmed that the Tapo C510W V2 supports up to three devices simultaneously viewing its live feed on the local network. However, the resolution may need to be adjusted. For...

@Byron9959 Hi, The problem may be related to the voltage changes in the home during the day and at night, so it is recommended to use the original power supply and power cord to do a test. Best...