@Baioan05 Hi, Please refer to the following instructions to collect the camera log for analysis. You can let someone move in front of the camera and then check if any videos are recorded. How to get...

@Haryismiranda Hi, You can refer to the following instructions to troubleshoot. What should I do if I can't view the Tapo camera? If the problem remains, please confirm the following information. 1....

@Golfgarden87 Hi, 1. Please go to the Tapo app > Camera's Device Settings > Reboot Camera page to enable the Auto Reboot feature and check if it helps. 2. You can refer to the following instructions...

@Carly555 Hi, The problem may be related to your camera settings. Please confirm the following information. 1. What are the model number, hardware, and firmware version of your camera? 2. Please go...

@PabloCostala Hi, The quality of the video clips stored on our cloud server is not limited by the camera's video quality settings. They will always use the maximum resolution supported by the camera...

@Carpet Hi, To achieve your desired usage scenario, please follow these steps: 1. Ensure your router is functioning and has an internet connection. 2. Set up the camera by following these...