@Paio Hi, Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@Jeggy Hi, Please confirm the following information for your issue. 1. What's the model number and hardware version of your Tapo camera? 2. How do you judge that the camera's night vision is not...

@Oconnorsbar-10 Hi, Do you want to manage the Tapo camera on your Galaxy Chromebook? Currently, no Tapo app is designed for the Chrome OS. However, if there is a third-party app/program on your...

@bm58 Hi, You can try to press and hold the WPS/Reset button (for more than 5 seconds) on the NC450 until the System LED turns off when the camera is turned on, then release the button and wait for...

@cam1lo Hi, You can refer to Case 2 in the following instructions to troubleshoot if you fail to connect to the camera's Wi-Fi. What should I do if I fail to configure Tapo Camera? If the problem...

@Jayinw12 Hi, 1. If you have enabled the 2FA feature on the Tapo app, please go to the Me > View Account > Login Security >Trusted Devices page, then tap the ‘X’ on the side of the device you would...