@Hack27 Hi, Please refer to the following instructions to collect the device log of the camera and the hub, and then reply to me if you have collected the logs. How to get the log of Tapo Camera Best...

@Samcem Hi, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can come to...

@Lovegrace Hi, You can refer to the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going Offline? Best...

@Robin_2929 Hi, You can refer to the instructions below to troubleshoot if the RTSP/Onvif stream is not working. What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol? If the...

@DSpy Hi, It's suggested to pay attention to check if the Person Detection feature and the Storage feature are working properly. If so, Person Detection video clips in blue color is not a problem....

@prasadvakwady Hi, If you can't Pan the Tapo camera properly with the Tapo app, you may try the following tips: 1) Go to the camera's Device Settings > Pan & Tilt page, tap the Pan & Tilt Correction...