@avocr Hi, The problem may be related to your network diagram, router settings, or AP settings. Please confirm the following information for analysis. 1. What's the model number and version info of...

@Jkiria Hi, Please confirm the following information. 1. Please send me(@Solla-topee) your camera's MAC address via a private message. 2. Please refer to the instructions "How to get the log of Tapo...

Bostnsprts wrote @Solla-topee when the C425 connects to the hub, is it using the 2.4Mhz network or some other band? @Bostnsprts Yes, it's using the 2.4G Wi-Fi band to connect.

@Alanterrer Hi, 1. What's the LED status on the Tapo C520WS after you press the reset button for 10 seconds on the camera to factory reset it? If the LED does not respond to the reset operation, you...

@NeskireDK Hi, If you are willing to do further troubleshooting, please confirm the information in this post and collect the camera log for analysis. Best Regards

@MartinPelotas Hi, If the detection feature does not work on your Tapo C420 so that there are no video clips stored on the SD card inserted on the hub, you can refer to the instructions below to...