@Erregi99 Hi, You can refer to the instructions below to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going Offline? If the...

@Baltta Hi, We have a new firmware that may solve the issue, please send me(@Solla-topee) "Forum ID 742952 + Tapo C520WS's MAC address" via a private message if you want to try the firmware. Before...

@RussHowitt1 Hi, The shared account has limited access to the Tapo camera, and it's unable to see the cloud video clips of the camera. For the feature request, it's recommended to vote and leave your...

@Vikas_Gupta Hi, If you want to know how to store video recordings to the SD card and how to watch them, please refer to the instructions below. How can I view continuous recordings of Tapo cameras...

@DaveyPeanuts Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can...

@Mj24 Hi, You can refer to the instructions below to troubleshoot if you fail to control your camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? If the problem remains,...