@Calsomia Hi, Please try to press the reset button for 10 seconds to factory reset the camera. If the problem remains, it's recommended to contact our local team for further assistance. Best Regards

@Rob123 Hi, Do you have a problem when configuring the camera? Please try to factory reset the camera, enable a hotspot Wi-Fi on your phone, reconfigure it with a different phone, connect it to the...

@mh_ Hi, The phenomenon may be related to the camera's settings. 1. On the camera's Device Settings > Video & Display > Night Mode settings page, which mode have you selected? 2. On the Tapo app >...

@Whippet79 Hi, You can try to remove the camera from the Tapo app, then press the reset button for 10 seconds to factory reset the camera, and check if the camera can be reset successfully. If the...

@Fbphoto Hi, 1. You can try to factory reset a Tapo C520WS, reconfigure it, and then check if it will work. 2. If the problem remains, please try to collect the camera log and app log for analysis....

@Eager-Owl Hi, The Tapo app can't access the recordings stored on the NVR, it can only access the recordings stored on the SD card inserted into the camera. Best Regards