@VictorMTTZZ

@AndyO1610 Hi, Thank you for the information provided. In this case, you can try to contact your retailer or local team to check if your camera is under warranty. Best Regards

@VictorMTTZZ Hi, The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps. Best Regards

@seethecat Hi, If your problem is that there are no detection video thumbnails under the timeline on the Tapo C200 V1's Playback & Download > Playback > SD card page, this situation is normal because...

@Robintes Hi, Typically, if the camera has a stable internet connection and there is no power outage during the upgrade process, the upgrade can be successful. Do you have 7 Tapo C310 working and get...

@Robintes Hi, Cutting off the power to the camera when updating the firmware may make the camera become brick. In this situation, you can check if Case 3 in the below instructions will help you. What...