@Jen93 Hi, We recommend submitting a support ticket via email for efficient assistance. Please include your Forum ID(732722), community nickname, a detailed description of the issue, and the...

@Anthonyy Hi, Please confirm the following information for the reported issue for further analysis if you are willing to troubleshoot the issue. 1. What's the version of the Tapo app? 2. Please send...

@JS400 Hi, In your case, please go to the Tapo app > camera's Device Settings > Storage & Recording > Recording Schedule page, set Continuous Recording all day, then wait for the problem to happen...

@AABBCC_CCBBAA Hi, We recommend submitting a support ticket via email for efficient assistance. Please include your Forum ID(732034), community nickname, a detailed description of the issue, and the...

Updated on March 27, 2025. Hi All, We have released the new firmware version(1.3.3 Build 250228 Rel.56467n) for the Tapo C510W V1 & TC41 V1, which has optimized the mechanism for saving video...

Hi All， For the Tapo C510W and TC41, we currently have plans to optimize the mechanism for saving video recordings on the SD card. An official firmware update with enhancements will be released in...