@HmmmUK Hi, Thank you for your detailed description. However, if the camera can't detect the motion within the activity zone, it's suggested to start a new thread here for troubleshooting. Best...

@alienmau Hi, Please try to reboot the router, and ensure the camera has a stable internet connection, then check if it's possible to update the firmware successfully. If the problem remains, you can...

@Jenfer_Jenn1 Hi, If you want to try the firmware that may solve the offline issue, please send me(@Solla-topee@Solla-topee) "Forum ID 690338 + Tapo C500's MAC address" via a private message. Before...

@John-Charleston Hi, Thank you for your reply, I'll wait for your updates patiently. Currently, there is no Tapo app that can be installed on a Windows laptop. However, if you want to watch the Tapo...

@DocZee Hi, The new firmware(1.4.4) of the Tapo C210 is being released now, some Tapo C210 cameras may not detect it because we release the firmware gradually. We suggest waiting patiently for the...

@lnzstn Hi, Thank you for the MAC address provided via a private message. In your case, it's suggested to contact your retailer or the local team to get a replacement if your camera is under...