@John-Charleston Hi, 1. When a bird going to eat food in front of the camera, can you receive a notification on your phone or Tapo app > Home > Bell icon > your camera page? 2. Have you inserted an...

@Noatta Hi, 1. It's suggested to send us the camera's MAC address via a private message and remove it from the thread. 2. A new firmware has been pushed to your camera, please update it via the Tapo...

@Jezzbin Hi, Currently, it's unable to change the permissions of the shared accounts, and it's unable to disable the pan & tilt option of a shared account. Thank you very much for your feedback. I'll...

@AABBCC_CCBBAA Hi, From the problem phenomenon, it seems the camera is removed from the Tapo app, which means the camera is reset. Please check the LED status on the camera, if it's flashing green...

@NWKid Hi, Please confirm the following information about the reported issue for further analysis. 1. How many devices are streaming the camera's live feed simultaneously? If you reboot the camera...

@BusyMind Hi, 1. Typically, the camera needs to connect to the NTP server to sync the date and time, so when it loses internet connection, it shows the wrong date and time. In your usage scenario,...