@Mal01 Hi, 1. I did not find the video showing the issue on this thread. You can upload it to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the...

@gsdovali Hi, Your camera has updated to the new firmware, which is 1.3.1 version but different from the official one. You can check if it solves the reported issue. Best Regards

@Day1 Hi, You can refer to the instructions below to troubleshoot. What should I do if my Tapo smart device keeps losing connection or going Offline? If the problem remains, please confirm the...

@Nodiaque Hi, In this case, please also refer to the instructions below to collect the camera log for further analysis. How to get the log of Tapo Camera Then send us the date & time when the camera...

@PV73 Hi, We do not have the information about when a camera's firmware will be fully released. It's recommended to wait patiently for the new firmware to be released to your camera. Best Regards

@Bhudz Hi, If you can't find the default SSID of the camera, it may be you have not reset the camera successfully. 1. Please press the reset button for 10 seconds on the camera to factory reset it....