@Lizard64 Hi, 1. Do you use the same PC to stream the camera via iSpy and VLC app? If not, please describe your network diagram. 2. How many devices stream the camera's live feed simultaneously?...

@RowanSB Hi, Typically, if your camera has subscribed to the Tapo Care service, the detection video clips will be stored on our cloud server for up to 7/30 days(based on the subscribed Tapo Care...

@mikeey Hi, Thank you for sharing your experience. It's hard to identify the problem you encounter from the reported info. If the Tapo app is working fine now on your new phone, please keep...

@itsumo Hi, You can refer to the instructions below to troubleshoot if the detection feature on the camera is not working. What to do if the Detection feature is not working on the TP-Link Camera? If...

@Ater_Swe Hi, You can check if the following steps will help. 1. Please go to the Tapo app > Camera's Device Settings > Video & Display > Video Quality page, and set the resolution to the highest...

@ChrisBS Hi, Usually, the new firmware release time for different camera models is not the same. We do not have the information about when a new firmware for the Tapo C211 is available, it's...