@ShiiiKi Hi, For the reported phenomenon, it's suggested to contact our technical support team directly for assistance. Contact Technical Support For better follow-up, you can provide them with the...

@Willson Hi, Typically, you can go to Google to find and download third-party programs that support RTSP/ONVIF, such as VLC or Agent DVR. For example, you can search "Where to download the Agent DVR...

@TapoDGC Hi, We don't have the relevant time information, but I think the new firmware may be released to your hub within a couple of weeks. If not, please be patient and wait a while longer. Best...

@Juanmaper Hi, Typically, the Tapo Hub and the Tapo camera can connect to different Wi-Fi networks. However, if you want to store the camera's video recordings on the hub, they should be on the same...

@TapoDGC Hi, The new firmware (1.6.1 Build 20251230 rel.64168) for the H200 is being released gradually, and it supports the Hub Storage and Wi-Fi Backup features for the Tapo C560WS. If your H200 is...

@mnicholls Hi, You can refer to the following instructions to troubleshoot for better audio quality. Troubleshooting for better audio quality of my Tapo camera If the same phenomenon persists, it's...