@JohnRose Hi, After you insert a microSD card into the camera, it's suggested to refer to the below steps to format the SD card. 1) Go to the camera's Device Settings page and navigate to the Storage...

@Jumabe14 It's glad to hear the case is solved.

@NzDavidT Glad to hear the case is solved.

@JasonBourne1 Hi, I'm confused about that are there video clips stored on the SD card when the doorbell camera detects events? Is the problem that you can't play the video clips stored on the SD card...

@CiTro Hi, Please uninstall the Tapo app on your Motorola G84, refer to the link to download the Tapo debug app(Trial app), install it on your phone, and then check if it helps. Best Regards

@MarioInJapan Hi, We have firmware that may solve the issue, please send me(@Solla-topee) "Forum ID 714404+ Tapo C520WS's MAC address" via a private message if you want to try the firmware. Before...