@TimucinPusat Hi, You can power off the camera and power it on and check if it helps. The problem may be related to the internet connection, and please ensure the camera has a good signal strength...

@Strawberry-TP Hi, thank you for sharing your experience ~ :)

@DSpy Hi, Thank you for your understanding and support of our product. Best Regards

@Illyrian Hi, If you have contacted our tech support via email, it's recommended to follow up on this case with the tech team, and you can send the forum link to the tech team so they can know more...

@HengKK Hi, If it still shows updating on the Tapo app until now, you can reboot the hub and the camera for a try. Best Regard

@Loadingeye66 Hi, You can try to reboot or reset the camera and then check if it will work fine. Best Regards