@Punko1955 What's the led status of your camera? For Tapo C500, the solid amber light means the camera is not connected to cloud -- remote control failure, but it is still manageable in the local...

@Peyo54 What's the model and Android/iOS version of your phone?

@Susi2604 Camera's status led has several states, all shown by a red color. If it's unclear what state the led indicator is in when a problem occurs, we cannot tell the camera's status by this...

@HalitB Restart both router and the camera. If you have VPN, disable it on your phone first when using the Tapo app. Make sure the Tapo app is updated as well. Try to perform the firmware update with...

@Gtfish To assist with this case, a specialist will help to follow it up through email. you may check your inbox later to confirm. Please provide some videos of the false detection later through...

@Yordpret Please consult the router support, or search instruction on their websites. It is usually in the wifi setting section.