@Elel2209 This should help, check it out. What should I do if I fail to configure a Tapo/Kasa Hub

@el_nene How do you determine whether “the hub knows it’s offline”—is it based on whether the device shows as offline in the app?

@Scratchen If you have other phones or tablets, run tests on those as well.

@Scratchen Can you share more info about your devices? This isn't happening on my iPhone. Model and iOS version of your phone. Tapo app version.

@samurraj Could you share some background on why you’re interested in this product? For example: how do you plan to use it, how will it work with other Tapo devices, and have you used similar...

@KateT Refer to this guide. How to Connect a Smart Light Strip Using a Connector