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AX3000 AX50(US) Samsung Galaxy S5 and S7 and Windows 10 unable to connect to internet via wireless

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AX3000 AX50(US) Samsung Galaxy S5 and S7 and Windows 10 unable to connect to internet via wireless

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX3000 AX50(US) Samsung Galaxy S5 and S7 and Windows 10 unable to connect to internet via wireless
AX3000 AX50(US) Samsung Galaxy S5 and S7 and Windows 10 unable to connect to internet via wireless
2020-04-07 12:23:43
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.6 Build 20200303 rel.63157(4155)

I posted this on the home forum a couple of days ago .. several reads but no replies.  There seems to be more activity for the AX50/AX3000 here, so I thought I'd cross post:

 

 

Both phones occasionally "connect" but usually display the "Internet may not be available" error message.

Happens on both 2.4 and 5 GHz .. if I give phones a static IP and configure the router as the DNS, they "connect" but are still unable to access the internet.

I have tried forcing all combinations of WPA-PSK, WPA_PSK2, TKIP and AES as well as "no security" but it doesn't appear to make any difference.

I have also tried reducing support to 802.11 b/g/n and a/n/ac

 

Everything else on the network appears to be okay.  I have Windows 10 PCs (both hard-wired and wireless) and apple devices which all appear to be okay.

I have tried connecting my netgear wireless router (WNR2200) WAN port to the AX50 and connecting via the wireless on that .. which seems to make the samsungs happy.

 

I notice there is a firmware Archer AX50(AU)_V1_200114 .. should I be using this in Australia?  I'm not sure whether that indicates a difference between US and AUS firmwares?

(My hardware is marked Archer AX50(US) V1.0)

 

arrrgh!!

 

 

Edit: it may not actually be that everything else connected wirelessly is pain free .. I'm making a concerted effort to use nothing but wireless today and I seem to be experiencing some unreliability (sometimes web pages refuse to load and require refreshing) on wireless (5GHz) Windows 10 boxes ..

To the extent that I can look up a web-page on my windows 10 wirelessly connected PC and get the "This site can’t be reached" message straight after looking for the same site on a wired PC and it succeeding.  I can go-back-and-forth between the two and the wireless one eventually loads it.

 

Edit: definitely seems to be affecting Windows 10 boxes .. this morning my wireless only Windows 10 PC would not load images on Teams until I had connected an ethernet cable :(

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8 Reply
Re:AX3000 AX50(US) Samsung Galaxy S5 and S7 and Windows 10 unable to connect to internet via wireless
2020-04-07 17:46:55

@slapper 

 

Seems like you have an issue with the AX50 Wi-Fi altogether. Aside from the other wireless modification, has the channels also been changed for example, setting the 5GHz to channel 48 and width to 40Mhz or 80MHz?

 

The firmware on our routers are region based so it would not be recommended to try the AU firmware, but I believe you will get a error if you try.

 

Also within the routers WAN DNS settings, try different ones near you if you were using the defaulted ISP one.

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#2
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Re:AX3000 AX50(US) Samsung Galaxy S5 and S7 and Windows 10 unable to connect to internet via wireless
2020-04-07 21:51:08
I expected the region based answer .. but is AU Australian? (that's where I am). I'll look into the other parts of your reply today.
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#3
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Re:AX3000 AX50(US) Samsung Galaxy S5 and S7 and Windows 10 unable to connect to internet via wireless
2020-04-07 21:56:30

@slapper 

 

Correct, AU is for the Australian region.

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Re:AX3000 AX50(US) Samsung Galaxy S5 and S7 and Windows 10 unable to connect to internet via wireless
2020-04-07 22:01:39 - last edited 2020-04-07 23:21:28

Hmmm ... this is why I'm confused as I'm in Australia! The router label indicates US. Should this be sold in Australia? Can I install the AU firmware? What is the difference between the AX3000 and AX50, my box and labels are unclear as to what this actually is .. and which firmware I should actually use!

 

Edit: now I'm even more confused .. the page at https://www.tp-link.com/au/nbn-compatible-device/ says this:

FTTP/FTTC/HFC/UFB Archer AX50 (US/EU) 1.0 or above

 

Which firmware should I be using in Australia?

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Re:AX3000 AX50(US) Samsung Galaxy S5 and S7 and Windows 10 unable to connect to internet via wireless
2020-04-08 21:19:23

@slapper 

 

Only go off of what the actual label says on the router. Our routers are region based, but maybe where ever you bought it from ended up getting a US router in their possion, I am not sure. Users here in the US buy devices from a third party like Ebay that are only sold in Europe so I would not be suprised.

 

The AX3000 and AX50 are different models, that would be indicated on your sticker label so you have the AX50, not the AX3000 if that is what the sticker label says.

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Re:AX3000 AX50(US) Samsung Galaxy S5 and S7 and Windows 10 unable to connect to internet via wireless
2020-04-08 21:38:44 - last edited 2020-04-08 22:49:14

@Tony 

Ahh okay .. thanks.   I take it that it's okay to run the US version in Australia then.  No issue with radio bands etc?

I'll look into the other things you suggested today then .. cheers
I bought this new from a major depoartment store here.  Would I be better off with the AU variant?

 

I have tried a few things,  but it's mostly factory at the moment.   Is there a guide somewhere of things to try?

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#7
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Re:AX3000 AX50(US) Samsung Galaxy S5 and S7 and Windows 10 unable to connect to internet via wireless
2020-04-08 23:06:37

@slapper 

 

I would probably contact our Australian support team to see if there is a preference over the other AU vs US. I personally think there may not be, but better to be sure: 

 

https://www.tp-link.com/au/support/contact-technical-support/#Hotline-Support

 

Here are two guides that are helpful in trying to get wirelss connectivity improvement:

 

https://www.tp-link.com/us/support/faq/468/

 

https://www.tp-link.com/us/support/faq/469/

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#8
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Re:AX3000 AX50(US) Samsung Galaxy S5 and S7 and Windows 10 unable to connect to internet via wireless
2020-04-08 23:31:10
thanks - I'll contact them. Cheers
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