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Bad signal choice

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Bad signal choice

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Bad signal choice
Bad signal choice
2020-04-16 19:20:11
Model: Deco M9 Plus  
Hardware Version:
Firmware Version: 1.3.0 Build 20190821 Rel. 54023

So I have a mixed network of Deco M5 units and Deco M9s. 

 

The main Deco is one of the M9s on the ground floor, on the first floor I have another M9, and then in the attic I have an M5. 

 

For a long time the set-up has been perfect, with an expected chain where the attic M5 connects to the 1st floor M9 which in turn connects to the main M9.

 

Yesterday I upgraded the M9 to the lastest firmware: 1.3.0 Build 20190821 Rel. 54023

 

Now the attic M5 (fireware remaining at 1.4.4 Build 20200221 Rel. 65392) appears to connect only to the ground floor M9 via a very weak signal and hence now have terrible bandwidth in the attic. I believe this is the case because the app shows the attic M5 as "Signal Source" as the ground floor M9. 

 

Anyone else experiencing a similar issue? Any ideas how to fix it?

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#1
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4 Reply
Re:Bad signal choice
2020-04-17 19:25:24

@Moulson 

 

I've reached out to the software team to investigate

 

 

thank you 

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
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#2
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Re:Bad signal choice
2020-04-20 16:17:11

@Moulson 

 

Our Engineering team would like to have you or confrim that you have already power cycled the M5s.  If so they would like to setup a remote session with you to further troubleshoot the issue.  They work from 5:30 PM Pacific time till about 6:00 AM Pacific.  Our engineers are located in China so work during their daytime hours. 

 

Let me know the results and if testing is needed when during this time frame would be a good time to setup. 

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
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#3
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Re:Bad signal choice
2020-04-20 18:16:10 - last edited 2020-04-20 18:16:31

@Carl Thanks for getting back to me. Yes I have tried power cycling the M5s. Happy to do a remote session - early in the UK morning would be best - anytime between 22:00 PM - 01:00 AM Pacific. 

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#4
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Re:Bad signal choice
2020-04-20 21:02:35

@Moulson 

 

I'll provide them the email address you used for yourr communtiy profile and have them contact you to set up a time. 

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
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#5
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Views: 736

Replies: 4

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