AX50 intermittent signal loss

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AX50 intermittent signal loss

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX50 intermittent signal loss
AX50 intermittent signal loss
2020-08-11 05:03:10
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.9 Build 20200708 rel.55037(5553)

I have an AX50 and have had a recurring issue since I bought it in April. Periodically, internet will just stop on a device. It will be working and then no more. The device is still connected to the WiFi, but will have zero signal. I will have to turn off and on the WiFi of the device, in order for the signal to work again. 
 

This isn't an issue of slow performance. I am only able to get a 100Mbps line and I get that speed (when sitting next to the router), via WiFi. I get adequate speed throughout the house (usually no less than 20 Mbps), except when the internet access freezes. It will only happen on a single device or two. Other devices will remain connected and working just fine. We have 29 devices connected via WiFi. 
 

My daughter, whose room is next to the office where the router is, complains of significant issues with her iPad internet and slow signal in her room. I run a Speedtest from her room and get 80+ speed, when it works. 
 

I've tried changing the RTS and Beacon, changing channels and width, I've done the factory reset and uninstalled Tether, I have tried with and without Smart Connect. 
 

I'm at wit's end. I can't figure out how to get a stable connection. I haven't seen a thread quite like this in here, so it may be limited to me, or maybe bad hardware? Any thoughts? I'm ready to throw the device out the window. 

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#1
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3 Reply
Re:AX50 intermittent signal loss
2020-08-12 16:00:11

@Gonzodog 

 

For those devices that have the connection issues, I would try configuring a static IP for them. Additionally, if those devices are trying to stay on the 5G, move to the 2.4G. 

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#2
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Re:AX50 intermittent signal loss
2020-08-12 16:02:18

@Tony 

 

Ok, I will try that.

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#3
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Re:AX50 intermittent signal loss
2021-05-20 09:22:45

@Gonzodog 

how do you fix it , i also got this problem too. i can connect the wifi but zero signal, and the led light of wifi is always red.

 

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#4
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