Archer A10 Dropping Frequently; Support Said This. . .
14 months new. Router was running perfectly fine until about a month ago when it randomly started dropping my connection, both ethernet and wifi. Problem persisted and became worse, now dropping the connection 5-6 times every day. Cuts out for a few minutes and then comes back on its own 3-4 minutes later. Contacted support and they suggested a remote service call with one of their techs. First, we did a factory reset, which I wasn't too happy about. Didn't fix anything. Then he "upgraded" from the lastest firmware that was already available for the A10 to some beta version. Again, I wasn't pleased but went along. All in all it was a 2.5 hour session and the tech concluded that "This issue seems to be related to the IP Renew for A10 from the ISP. As you know, A10 has WAN IP to access internet, and has time for this IP and needs to apply for another period time for thisIP."
Not being a techie, I'm not sure what this means. Can someone explain what I'm looking at? Bottom line for me is whether or not this is a router defect of my ISP, (Comcast) issue. He has sent me up for a replacement, but if the same issue persists afterwards, what's the point? Thank you.