Miserable Setup Experience. Please help!

Miserable Setup Experience. Please help!
Miserable Setup Experience. Please help!
2021-01-12 15:11:45
Model: Deco M5
Hardware Version:
Firmware Version:

I have the Main Deco connected to the modem.  It is solid green and working well.


Wifi signal has been disabled on the modem.  DMZ+ set up on the modem.  


I have 5 other sub Decos in the house on three different floors.  They all will go online green for a while (day 1) and then flash red.  All of them flashing red, disconnected after a day or so.


Here's what I've tried: 


I factory reset everything, delte the network, and start over.


I have rebooted and restarted everything 1000x.


I have tried different ethernet cables, different ports on the modem.


I have brought satellite units (almost all of them) to test functionality right next to Main Deco.  No dice.


If the Main Deco is working 100% of the time, and initially the sub-units are working (when I start over fresh) and then they all start blinking red...what could be happening?  All disconnected.  I am suspecting it's some issue with the setup of my Modem.  AT&T Pace 5268AC.  It makes no sense to me.  I'm about to jump off a roof, I can't spend another day on trying to fix this but I don't want to return it and start over with another one.


I contacted customer service/support, was on for an hour plus, the lady could not figure out what was going on and elevated my request.  She said someone would contact me.  It's been 4 days and no contact.

1 Reply
Re:Miserable Setup Experience. Please help!
2021-01-13 22:28:14



On January 11th one of our senior engineers (Natalie) reached out to you to set up a time and work with you closely on this issue. The email might have been missed or be in your spam folder.