App settings and features missing

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App settings and features missing

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App settings and features missing
App settings and features missing
2021-04-19 19:36:37 - last edited 2021-07-19 01:43:05
Model: Deco M4  
Hardware Version:
Firmware Version:

When I ususally open the app I can manage my wifi and guest wifi.  Recently, those configurations settings are now all gone.  The only settings I see are Router Settings & More Settings, which when expanded list nothing to manage the mesh network.  I am running this in AP mode.  Has anyone else experienced this?

 

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#1
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1 Accepted Solution
Re:App settings and features missing-Solution
2021-07-19 01:42:59 - last edited 2021-07-19 01:43:05

@Tommolatham 

Hi, please Turn off all the Deco units, wait for 2 minutes, turn them back on and wait for the LED on the Deco to be normal.

Then check the Deco app will show the features correct or not.

If you still cannot fix the issue, please leave me a private message for notification;

Thank you very much.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#4
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6 Reply
Re:App settings and features missing
2021-06-16 23:41:22

@mrdad Same issue just now!

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#2
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Re:App settings and features missing
2021-07-18 11:22:22

@Magistar did you ever get to the bottom of this? Mine has started showing the same under 'more' with only 2 settings. 

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#3
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Re:App settings and features missing-Solution
2021-07-19 01:42:59 - last edited 2021-07-19 01:43:05

@Tommolatham 

Hi, please Turn off all the Deco units, wait for 2 minutes, turn them back on and wait for the LED on the Deco to be normal.

Then check the Deco app will show the features correct or not.

If you still cannot fix the issue, please leave me a private message for notification;

Thank you very much.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
Recommended Solution
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#4
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Re:App settings and features missing
2022-02-05 17:26:26

@TP-Link still not showing the missing settings on the Deco app.

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#5
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Re:App settings and features missing
2022-02-07 08:19:38

@Jbukroh 

Hi, can you send APP feedback via Deco APP>Overview>Three lines on the top>Help>Contact us>suggestions and add the APP log, then send the feedback to us.

Please also add a screenshot of what it looks like on your APP.

Thank you.

(please leave me a message once you sent the email)

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#6
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Re:App settings and features missing
2022-02-09 13:21:43

@Tommolatham Problem solved itself.

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#7
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Replies: 6

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