Reolink unable to connect to M9 plus router

Reolink unable to connect to M9 plus router
Reolink unable to connect to M9 plus router
2021-07-11 22:14:58 - last edited 2021-07-14 03:30:03
Hardware Version:
Firmware Version: 1.5.1

Hi, I am having trouble connecting Reolink Argus to the Deco M9. It cannot locate the router. I enabled the Deco M9 as an access point and set it for 2 4 ghz, and still unable to connect. Any suggestions?

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#1
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Re:Reolink unable to connect to M9 plus router-Solution
2021-07-14 01:31:32 - last edited 2021-07-14 03:30:03

@TP-Link yes, the technical support provided below instructions, which I followed:

 

1. On the Deco app, please turn off the fast roaming and turn off the 5G band, then on your phone, go to the Wi-Fi settings, hold on Deco's Wi-Fi name and click on forget this network.

 

 

2. Then reconnect your phone to the deco's Wi-Fi, and then try to configure the Reolink Argus camera.

 

 

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Re:Reolink unable to connect to M9 plus router
2021-07-12 07:36:38

@S-LEE 

Hi, when you said ‘ it cannot locate the router’, do you mean, during the setup of the Reolink Argus camera, it could not find the wireless network of Deco M9 Plus?

 Is the camera the only device that could not see the Wi-Fi of Deco M9 Plus?

Except for the 2.4ghz only on access point mode, please also try to turn off the fast roaming/ beamforming on the Deco APP;

Thank you and wait for your reply.

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Re:Reolink unable to connect to M9 plus router
2021-07-12 17:27:56

@TP-Link yes to both of your questions. I have tried your suggestion of turning off beamforming and fast roaming and it still didn't work. Error 'connection to the router fails.' Please advise.

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Re:Reolink unable to connect to M9 plus router
2021-07-12 21:26:57

@S-LEE 

Are you using the reolink app to setup the Argus camera, following the setup instructions?  

 

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Re:Reolink unable to connect to M9 plus router
2021-07-13 02:20:49 - last edited 2021-07-13 02:31:41

@S-LEE 

Thanks for the update.

I would like to follow up on your case by email and please have a check of your email box later.

By the way, can I have a picture of the error message?

Since you mentioned that Deco M9 plus is on the access point mode now,  may I know the model number of your main router, and did Reolink still work well with the main router?

For the SSID of the Deco M9, it is the same as the main router?

 

 

 

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Re:Reolink unable to connect to M9 plus router
2021-07-13 02:31:45

@DAServices  yes, I am using the reolink app on the android platform.

 

After hitting the "plus" button on the top right to add a new device,I am able to scan the camera. Afterwards it asks to scan the QR code provided within the app to connect to the wifi. After scanning the QR code within the app, it tries to connect to the router, but fails at this point.

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#6
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Re:Reolink unable to connect to M9 plus router
2021-07-13 02:45:03

@TP-Link  there is no error message displayed since the error is verbally heard from the camera unit about not being able to connect to the router

 

I was able to connect the reolink to the main router. The camera was working for a couple of minutes and then stopped recording though.

 

Main router model: FIOS-G1100

 

 

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#7
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Re:Reolink unable to connect to M9 plus router
2021-07-14 01:02:06

@S-LEE 

Hi, I see from the email that your case has been fixed already, and would you mind sharing with us how the issue has been solved;

Thank you very much.

 

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Re:Reolink unable to connect to M9 plus router-Solution
2021-07-14 01:31:32 - last edited 2021-07-14 03:30:03

@TP-Link yes, the technical support provided below instructions, which I followed:

 

1. On the Deco app, please turn off the fast roaming and turn off the 5G band, then on your phone, go to the Wi-Fi settings, hold on Deco's Wi-Fi name and click on forget this network.

 

 

2. Then reconnect your phone to the deco's Wi-Fi, and then try to configure the Reolink Argus camera.

 

 

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#9
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Re:Reolink unable to connect to M9 plus router
2 weeks ago

@S-LEE

 

Hi there. I am having the exact same nightmare. I have followed all these instructions with no luck. Only difference is that I am configured as a wireless router. Any pearls of wisdom? 

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Re:Reolink unable to connect to M9 plus router
2 weeks ago

@gtione 

Hi, nice to see you again and I have replied to the other post.

Please help me check the required information.

Thank you very much.

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#11
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