Devices not connecting to 2.4GHz [Archer AX10]

Devices not connecting to 2.4GHz [Archer AX10]
Devices not connecting to 2.4GHz [Archer AX10]
2021-07-23 07:13:38 - last edited 2021-07-28 12:49:28
Model: Archer A10
Hardware Version: V1
Firmware Version: 1.2 Build 20210420 Rel. 39951

Hi. None of my devices are connecting to the 2.4GHz. The network doesn't even show up at times. When are you going to fix this or do I need to return the modem as it is still under warranty?

 

Also, I saw in another post that you said a specialist would look into the problem. What is the feedback?

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Re:Devices not connecting to 2.4GHz [Archer AX10]-Solution
2021-07-27 02:09:19 - last edited 2021-07-28 12:49:28

@Sibu 

 

It's suggested modifying the wireless basic settings on the router, run a Wi-Fi analyzer to review the 2.4G channels, find and choose one that with less interference, then change the wireless channel to 20MHz, security to WPA2-PSK, AES, reboot the router to confirm.


BTW, how many devices are connecting to the 2.4G network, are they experiencing the same disconnect issue at the same time? How did you make them work again?

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Re:Devices not connecting to 2.4GHz [Archer AX10]-Solution
2021-07-27 02:09:19 - last edited 2021-07-28 12:49:28

@Sibu 

 

It's suggested modifying the wireless basic settings on the router, run a Wi-Fi analyzer to review the 2.4G channels, find and choose one that with less interference, then change the wireless channel to 20MHz, security to WPA2-PSK, AES, reboot the router to confirm.


BTW, how many devices are connecting to the 2.4G network, are they experiencing the same disconnect issue at the same time? How did you make them work again?

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Re:Devices not connecting to 2.4GHz [Archer AX10]
2021-07-28 12:49:22
8 devices, but probably 2 using 2.4 at any given time. Depends on where I go in the house. Changing the wireless channel to 20MHz and the security to WPA2-PSK seems to has resolved the problem for me. Thanks.
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