Connected to a unit 3 floors away

Connected to a unit 3 floors away
Connected to a unit 3 floors away
2021-08-17 20:25:49
Model: Deco X20
Hardware Version:
Firmware Version: 1.0.2

When I connect devices to the wireless network they do not connect to the deco closest to them. My fire stick in my basement keeps connecting to the deco on the second floor. My ring outside in the garage connects to the deco in the basement unit all the way across the house and down a floor. I am not getting good enough signals to use the devices. How can I fix this or I will need to return these decos for something else as they are worthless if I can't get good signals.

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Re:Connected to a unit 3 floors away
2021-08-19 03:47:09

@Grumz 

Hi, You could have a look at this link:

Why my clients don't roam/connect to the nearest Deco node?

 

Here are some suggestions for you:

1. Put the satellite Deco next to the clients.

2. Power cycle the clients.

3. If they roam to the nearest Deco, please go back to the Deco APP and turn off the Mesh technology for the device.

 

 

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