problems when entering the Internet (it asks for a password on the site)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
problems when entering the Internet (it asks for a password on the site)
problems when entering the Internet (it asks for a password on the site)
2021-08-22 11:25:55
Model: RE305  
Hardware Version:
Firmware Version:

I'm resting at the hotel, there have wi-fi, but when connecting, you need to go to the site to enter the password and connect. I am trying to connect with the TP-Link range extender. Connected and writes that the speed is 400 mb. But one problem, when entering any applications, nothing is loaded. How to fix? Thank you for answering!

0
0
#1
Options
1 Reply
Re:problems when entering the Internet (it asks for a password on the site)
2021-08-23 03:48:44 - last edited 2021-08-23 03:50:39

@EriksCat  Hello, 

From your description Hotel Wi-Fi is a Portal wifi (authentication page pops when connected to WiFi), as public/ portal Wi-Fi has different ways for authentication, range extender may fail to that Portal Wi-Fi sometimes. Here are some suggestions you could try since you already had the extender.
1.  Please confirm end-devices can pass the portal WiFi when directly connected to the Portal WiFi. If possible, please send the screenshot of the authentication portal.
2.  Check if the portal wifi only provides One voucher(code or username/password) and only allows one device to access the internet at the same time.
If it only allows one device, sorry to tell you RE could not help increase the number of clients,  it is recommended to connect the end-devices directly to portal wifi without RE. 
3. After setting up RE, if the end-device connects to RE by WIFI, does the Portal pop up? If you put in authentication information, is there any Error message? Please send us the screenshot of the portal authentication page and Error message.
4. Confirm RE is the on the latest firmware:  https://www.tp-link.com/support/download/re305/v3/

Do you get the chance to know the model of hotel Wi-Fi? Or a page of the Portal page set up? Thank you. 

0
0
#2
Options