Deco x25 disconnect when zenfone 8 do this.

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Deco x25 disconnect when zenfone 8 do this.
Deco x25 disconnect when zenfone 8 do this.
2021-10-27 15:35:11
Model: Deco X25
Hardware Version: V1
Firmware Version: 1.5.1

Deco x25 disconnect when zenfone 8 switching ap with dual band wifi function.

This issue happened every when i do that.

I already report this issue to asus.

Please fix this with asus together.

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Re:Deco x25 disconnect when zenfone 8 do this.
2021-10-27 18:24:02

@MaximumNumber 

 

As its a issue with the client device, the Zenphone 8, it isn't something we would be able to address.  It is something Asus has to address on their own.  

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Re:Deco x25 disconnect when zenfone 8 do this.
2021-10-28 07:37:20

@Carl 

Maybe I didn't say it clear enough.

When internet disconnect, x25 will flash red light and make every device disconnect, include zenfone 8.

In other words, zenfone 8 just triggered this problem, but this bug will make every device disconnect.

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Re:Deco x25 disconnect when zenfone 8 do this.
2021-11-05 05:55:09

@MaximumNumber 

Hi, Have you got any update from Asus yet?

If you still have the same issue, I would like to forward your case to the senior engineers for further assistance.

Just one more question, when you said “Zenfone 8 switching AP with dual-band Wi-Fi function”, were you trying to say once Zenfone 8 switched between Deco units, like from main Deco to satellite, it would cause all Deco units to turn red and lose the connection?

 

Thank you very much.

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